Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We understand that you may have questions about Hazelbrook Nursing Home. Below are answers to some of the most commonly asked questions. If you don’t see what you’re looking for, feel free to contact us directly.
How much are the fees?
Our fees vary based on the care needs, type of service required, and length of stay. The Home Manager will provide you with a detailed breakdown during a personalised assessment to ensure complete transparency.
What’s included in the fee at Hazelbrook?
The fee at Hazelbrook covers:
- Boarding and lodging
- Freshly prepared meals, snacks, and drinks
- Laundry and cleaning services
- 24-hour care, including coordination with GPs and district nurses
- All prescribed medication
We strive to ensure that residents feel comfortable and well-cared for at all times.
What additional charges might apply?
While most services are covered by the fee, certain additional services are available for an extra charge, such as:
- Hairdressing and beautician services
- Chiropody and therapy treatments
- Newspapers, toiletries, and TV subscriptions
- External laundry and dry cleaning
- Meals for visitors
These extras will be discussed with you to ensure full clarity.
How are care needs assessed, and how does this impact the fees?
We conduct a thorough pre-admission assessment, which may take place at your home, the hospital, or Hazelbrook. This helps us determine the appropriate care and fee based on your relative’s individual needs. All details will be provided verbally and in writing before admission.
What if my relative’s needs change after admission?
If there’s a change in your relative’s care needs, we’ll carry out a reassessment to ensure we continue to meet their requirements. If Hazelbrook can no longer provide suitable care, we’ll assist you in finding alternative options for your loved one’s wellbeing.
How do you keep me informed about my relative’s health?
We will keep you updated according to your preferences – whether that’s daily updates or only for emergencies. You can always discuss your relative’s health with the Home Manager or senior staff members.
Can my relative keep their own GP?
Yes! We encourage continuity of care, so your relative can keep their own GP. If their GP is unavailable, we will help arrange a local GP. Additionally, a GP visits Hazelbrook once a week for added support.
Can residents bring their own belongings?
Absolutely! Residents are welcome to bring personal items such as photos, small pieces of furniture, and favorite ornaments to make their room feel like home. Larger furniture items should be discussed with the Home Manager ahead of time. Bed linen and towels are provided.
What activities are available for residents?
We offer a wide range of activities, including:
- Quizzes and games
- Gardening and nature walks
- Sing-a-longs, coffee mornings, and social events
- Hand massages and pampering sessions
- Seasonal and charity-themed events
Residents are encouraged to join in but can choose whether or not to participate. Our team is always on hand to support their personal interests and hobbies.
Can I take my relative out for outings?
Yes, we welcome family members to take their loved ones for outings. Simply inform the Home Manager or senior staff ahead of time, and let us know the expected return time to ensure everything runs smoothly.
How do you celebrate public holidays, especially Christmas?
Public holidays are festive at Hazelbrook! We decorate the home and celebrate with seasonal meals and special events. While some residents may choose to visit family, many enjoy spending the holidays here with us, enjoying a traditional Christmas meal and activities.
Do you allow pets?
For health and safety reasons, we are unable to accommodate pets in the home. We follow strict infection control protocols to protect the health of all residents. However, we ensure a warm and welcoming environment for your loved ones.
Still Have Questions?
If you need more information or have any specific concerns, please don’t hesitate to reach out. Our team is here to help!
Address
Hazelbrook Christian Nursing Home
1 Albert Street, Horwich, Bolton, Lancashire
1 BL6 7AW
Call Us
01204693175